Privacy Policy
Last updated: Jun 2, 2026
This Privacy Policy explains how Rüya (“we”, “our”, or “us”) collects, uses, and protects information when you use the Rüya mobile application (the “App”).
Rüya is a restaurant ordering app that allows users to browse a menu, place pickup or delivery orders, and manage their account.
1. Information We Collect
We may collect the following information:
Account Information
When you create or use an account, we may collect:
- Name
- Phone number
- Authentication information related to phone verification
Order Information
When you place an order, we may collect:
- Items ordered
- Order history
- Pickup or delivery preference
- Delivery address, if delivery is selected
- Notes or instructions added to an order
Location and Address Information
If you choose delivery, we may collect your delivery address or location information to help complete the delivery.
We only use this information to provide app functionality such as delivery, address selection, and order fulfillment.
Payment Information
Payments may be processed by third-party payment providers.
We do not store full credit card numbers in our own systems. If saved payment methods are supported, payment details may be stored securely by the payment provider using tokenization or similar secure methods.
Device and Usage Information
We may collect limited technical and usage information, such as:
- Device type
- Operating system
- App interactions
- Crash or performance information
- Analytics data
We may use analytics tools, such as PostHog, to understand app usage and improve the App.
2. How We Use Information
We use collected information to:
- Provide and manage user accounts
- Verify phone numbers
- Process and manage food orders
- Provide pickup and delivery services
- Process payments through third-party providers
- Provide customer support
- Improve app performance and user experience
- Detect, prevent, and fix technical or security issues
- Comply with legal obligations
3. Sharing of Information
We may share information only when necessary, including with:
- The restaurant, to prepare and fulfill orders
- Delivery staff, to complete deliveries
- Payment providers, to process payments
- Authentication or SMS providers, to verify phone numbers
- Analytics and infrastructure providers, to operate and improve the App
- Legal authorities, if required by law
We do not sell users’ personal information.
4. Third-Party Services
The App may use third-party services for payments, authentication, analytics, hosting, messaging, or other app functionality.
These third parties process information according to their own privacy policies and security practices.
5. Data Retention
We keep personal information only for as long as needed to provide the App, fulfill orders, comply with legal requirements, resolve disputes, and maintain business records.
Order and payment-related records may be retained where required by law.
6. Account Deletion
Users may request or perform account deletion through the App where supported.
When an account is deleted, we will delete or anonymize personal information unless we are required to keep certain information for legal, tax, fraud prevention, security, or operational reasons.
7. Security
We use reasonable technical and organizational measures to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
The App is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information was collected, we will take reasonable steps to delete it.
9. International Data Processing
Information may be processed and stored in countries other than your country of residence. Where applicable, we take reasonable steps to protect information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make changes, we will update the “Last updated” date above. Continued use of the App after changes means you accept the updated Privacy Policy.
11. Contact Us
For questions about this Privacy Policy or your personal information, contact us at: